Through our extensive work with our clients and their customers, PMI has developed and validated a model for determining the state of customer/supplier relationships, including an approach for effectively and systematically growing, extending and expanding these relationships to the "next level." PMI provides our clients with the processes, skills and tools to create value for their customers and move predictably from "Vendor" and "Preferred Supplier" level relationships to "Planning Partner" and "Trusted Advisor" level relationships. PMI's clients are more effective in their customer engagement best practices because they better understand their customers' perspectives on supplier value and supplier performance.