Performance Methods
Articles

  • Strategic Reflections - The Inevitable Tension: Long Term vs. Short Term (PDF 479K)

  • The Road to Trusted Advisor (PDF 787K)

  • Creating Customer Value at the Account and Opportunity Levels (PDF 220K)

  • Strategic Reflections - The Planning Disconnect (PDF 867K)

  • Sprouting a SAM Program: How to Build a Strategic Account Management Program from the Ground Up (PDF 226K)

  • Charting the Future with Your Customer: How Assurant Solutions Implemented Collaborative Account Planning (PDF 358K)
White Papers

  • An Infonet Case Study: Creating Customer Value Through the Global Deployment of Account Management Best Practices (PDF 304K)

  • An ESR Case Study: Performance Methods Inc. + Verizon Enhanced Communities (PDF 93K)
Creating Value for Clients
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